Returns & Exchanges

At John Mark's, we want you to love every piece of your home; if you are not completely satisfied, you can return eligible items within 30 days of delivery for a full refund. Please ensure all home goods are returned in their original packaging and unused condition to qualify for processing.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Carefully pack your items in their original boxes with all protective padding to prevent damage during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and secure it firmly to the outside of your return parcel.

4

Drop Off and Refund

Hand your package to the designated carrier; once received at our warehouse, we will issue your refund within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing