Frequently Asked Questions
Everything you need to know about shopping for your home at John Mark's.
What is the standard shipping time for furniture and decor?
Small decor items typically arrive within 3-5 business days. For larger furniture pieces, please allow 7-14 business days as we use specialized white-glove carriers to ensure your items arrive safely.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer assembly services for large furniture items?
Yes, we offer professional assembly services at checkout for an additional fee. If you select White Glove Delivery, assembly and packaging removal are included in the service.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.
Are the materials used in your products sustainably sourced?
At John Mark's, we prioritize sustainability. Over 80% of our wood products are FSC-certified, and we partner with artisans who utilize eco-friendly manufacturing processes.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Affirm for larger home investments.